Shipping & Returns

Ordering Information

  • Sales tax is calculated and collected at time of order placement
  • All prices listed are in U.S. dollars and are subject to change without notice. 

Shipping Information

  • Items are shipped from Lancaster, Pa. unless specified otherwise by the customer.
  • On average orders are shipped within 7 – 10 business days.
  • We ship to Continental US only (48 states, excluding Hawaii and Alaska)
  • All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.

Cancellations, Damages, and/or Returns

  • Orders may be cancelled by sending a notification via email to our customer service group 
  • Any shipping errors or damage claims must be reported by emailing our customer service department no more than 30 business days from the date the product is received. Please retain all packaging material until the damage claim is resolved.
  • Return requests must be authorized by emailing our customer service department for an RA number prior to returning any product.  We can be reached at

Payment Information

  • Credit Card - We accept Visa, Mastercard, American Express or Discover.
  • Your credit card will be charged at time of order placement.

Customer Service